Workshop Graphic

Get new customers

into your auto repair shop and

increase your average repair order, customer retention, trust with customers

RepairPal connects you with high-quality customers in your area


RepairPal is the key partner for your growing auto repair shop. We introduce our Certified shops to new, high-value customers through repairpal.com, the largest site for auto repair, and through the recommendation of our 100+ partners like USAA, CarMax and Consumer Reports. Millions of consumers visit repairpal.com each month looking for mid-to-major mechanical repair service, and the average customer spends $800-$1,000 at their Certified shop visits.

We also help you with customer retention by providing an independent 3rd party quality and satisfaction Certification, and proof of fair prices with our best-in-class estimator.

How do I get more customers in my auto repair shop?

Growing a repair business is a big challenge: Consumers want an easy, high-quality car repair experience, but they may not know how to find you and might not trust you on reputation alone. Fortunately, RepairPal - trusted by consumers as the standard for high-quality and fair prices - can help you increase your car count, conversion rate, and bottom line.

Word-of-mouth marketing is immensely valuable to any auto repair shop owner - after all, new folks can’t come to your shop if they don’t know about it - but as nice as word of mouth is, it shouldn’t be the only marketing strategy you rely on.

Even with loyal customers who spread the good word about your shop, you’ll eventually hit a plateau. People don’t have an endless number of friends and family in the area to refer to your shop to.

39.5% of shop owners (3)

You can cast a wider net and reach more potential customers by combining word-of-mouth marketing with other auto repair shop marketing strategies. Here are some methods and channels that can help you maximize your customer traffic and generate more profits:

Website and Online Marketing

When people are in need of a service, where do they look? Online. This means you should do everything in your power to make sure your shop is visible — and attractive — to potential customers searching on their computers and phones.

By being listed in RepairPal's online directory, Certified shops gain access to a larger audience of car owners actively looking for trustworthy, high-quality automotive repair shops. This extra visibility ensures that customers in need of service find your shop quickly, helping drive new business directly to you.

RepairPal also provides Certified shops with online marketing strategies, content, and assets. Our exclusive marketing toolkit covers social media, search engine optimization, website optimization, and traditional marketing to help your business stand out and attract more customers without breaking the bank.

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Local SEO

Optimizing your shop's online presence to increase your visibility in local search results will help you get more traffic from search engines like Google. To rank higher for local searches:

  • Claim and optimize your Google Business Profile
  • Add location-rich keywords to your website content
  • Focus on high-authority online directories like RepairPal, Yelp, and Bing Places
  • Encourage customer reviews

Partnering with RepairPal is an inexpensive way to enhance your local SEO strategy: we rank for high-intent auto repair keywords that drive traffic to our directory of RepairPal Certified shops - doing the heavy lifting for you. RepairPal's best practices for boosting Google rankings are another valuable resource, helping your shop to maintain a competitive edge online.

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Community Engagement

Attending public or industry events is an effective way to raise your business's profile and make connections. RepairPal Certification boosts your shop's credibility at car care clinics, local fairs, and sponsored events with other local businesses: all RepairPal Certified shops have been evaluated to the highest standards of quality, customer satisfaction, and fair pricing. Participating in these community gatherings helps you showcase your team's expertise while highlighting your shop's commitment to high-quality work from expert technicians at a fair price.

Community Engagement

Referrals Through RepairPal and Partners

Reach as many consumers as possible in your community with nationally known partner relationships. RepairPal's referral partners like CarMax, USAA, Consumer Reports, and leading roadside providers, refer their members to Certified shops knowing they will have an excellent service experience, pay a fair price, and receive expert care and repairs for their cars. 

The RepairPal partner program brings a steady stream of new business - expanding your customer base without extra marketing on your part! Our partners market the RepairPal Certified Network of shops, including offering reduced deductibles and paying for email, web campaigns, agent training and more.

RepairPal Referrals

Do you own a full service repair shop?

RepairPal's trusted network has millions of people searching for shops like yours

How does RepairPal Certification help me grow my business?

Becoming RepairPal Certified opens the door to new customers actively searching for reliable auto repair services. As a Certified shop, you're part of RepairPal's trusted network, connecting you with millions of car owners looking for high-quality repair at a fair price. This means more potential customers discovering your shop.

And when customers know that they can trust your shop, have an excellent service experience, and receive expert care for their cars, they're more likely to return for future repairs and will feel confident following your recommendations for their vehicle's needs. Happy, satisfied customers are more likely to stick with your shop, staying loyal for the long haul.

RepairPal can help your auto repair business:

Benefits

Get New Customers

We'll introduce you to new customers through RepairPal.com, the largest trusted auto repair marketplace, and partners like USAA, CarMax, and Consumer Reports.

Benefits

Boost Your Average Repair Order

Each month, millions of RepairPal consumers search for mid-to-major mechanical repairs and on average spend $800–$1,000 when visiting a Certified shop. 

Benefits

Build Trust

RepairPal Certified shops are trusted by consumers as the standard for high quality and fair prices. This trust helps your customers feel confident about their repair service with you and that they're not being overcharged.

Benefits

Increase Customer Retention

We also help you with customer retention by providing an independent third-party quality and satisfaction Certification, and proof of fair prices with our best-in-class estimator.

Tap Into Millions of RepairPal Customers

RepairPal's trusted network has millions of people searching for high-quality shops like yours

What features are included with RepairPal Certification?

RepairPal introduces our Certified shops to new customers: millions of consumers each month visit repairpal.com searching for mid-to-major mechanical repairs and the average customer spends $800-$1,000 at their first shop visit. Through the Partner Program, shops receive even more referrals from over 100 partners like CarMax, USAA, Consumer Reports, and some of the largest roadside providers. To help shops manage the business received from RepairPal, the user-friendly Shop Dashboard efficiently manages appointments, calls, messages, CarMax MaxCare policies, tows, and business analytics.

To set your shop apart from the competition, RepairPal supports you with a suite of tools focused on growth and customer satisfaction. Automated email and text communications ensure your customers are kept informed throughout their experience, rave reviews that we'll help you generate drive referrals and strengthen your online reputation, and your Shop Profile boosts your online visibility and attracts customers. Including the Estimator on your website ensures your customers don’t leave the shop feeling like they've overspent, and customers can book appointments directly after receiving their estimate - saving you and your team valuable time.

As a Certified shop, you'll never have to worry about figuring it out on your own. We'll do a deep dive and get to know you and your repair business and we'll provide one-on-one training, tips, and best practices on providing high-quality customer experiences. The Shop Success team will be there every step of the way to help you maximize your results and increase the value you get from RepairPal.

Features of Certification that help your auto repair business grow include:

What do shop owners love about RepairPal?

Over 4,000 auto repair facilities are RepairPal Certified growing their business. These are the recurring reasons why they say they'd recommend RepairPal to other shops:
  • New customers they would not have had outside of RepairPal
  • Great warranty work from partners like CarMax
  • Increased car count and profits
  • Easy money and a great revenue stream
  • Fantastic ARO due to mid-to-major mechanical repair work
  • Easy to use
  • Good partnership - well worth the money
RepairPal has been very good about sending new customers to our shop. This is evident in the number of calls and emails that come in from the website.
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Doug Hillmuth
Hillmuth Automotive
RepairPal has brought in new good business, the dashboard works really well to be able to hear the calls and make adjustments, and the estimator tool works well and delivers accurate price ranges.
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Mike Koch
AZ Automasters
You’re product has helped all of my service centers achieve amazing results !!!!
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Felix Diaz
Motoro Cars
RepairPal gives me a car count that I would not otherwise see.
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Charlie Payne
RepairTech Automotive and DIY
We love the platform that RepairPal created to assist shops like ours connect with local customers that need our services.
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Justin Harris
Pro Touch Auto
You [RepairPal] send quality referrals to our shop and work with us to provide quality service.
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Frank Guske
Wells Automotive Service

Ready to grow your business?

Join the RepairPal Certified Network to get more high-quality customers into your shop.

Attract new customers and increase car count from repairpal.com and partner referrals. Boost your average repair order and increase revenue from the average RepairPal customer that spends $800-$1,000 at Certified shop visits. Generate repeat business and improve customer retention from 3rd party quality and satisfaction certification and proof of fair prices with our estimator.

Become RepairPal Certified - Your 1st Month of Service is FREE!

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