Get New Customers
We'll introduce you to new customers through RepairPal.com, the largest trusted auto repair marketplace, and partners like USAA, CarMax, and Consumer Reports.
RepairPal connects you with high-quality customers in your area
RepairPal is the key partner for your growing auto repair shop. We introduce our Certified shops to new, high-value customers through repairpal.com, the largest site for auto repair, and through the recommendation of our 100+ partners like USAA, CarMax and Consumer Reports. Millions of consumers visit repairpal.com each month looking for mid-to-major mechanical repair service, and the average customer spends $800-$1,000 at their Certified shop visits.
We also help you with customer retention by providing an independent 3rd party quality and satisfaction Certification, and proof of fair prices with our best-in-class estimator.
Growing a repair business is a big challenge: Consumers want an easy, high-quality car repair experience, but they may not know how to find you and might not trust you on reputation alone. Fortunately, RepairPal - trusted by consumers as the standard for high-quality and fair prices - can help you increase your car count, conversion rate, and bottom line.
Word-of-mouth marketing is immensely valuable to any auto repair shop owner - after all, new folks can’t come to your shop if they don’t know about it - but as nice as word of mouth is, it shouldn’t be the only marketing strategy you rely on.
Even with loyal customers who spread the good word about your shop, you’ll eventually hit a plateau. People don’t have an endless number of friends and family in the area to refer to your shop to.
You can cast a wider net and reach more potential customers by combining word-of-mouth marketing with other auto repair shop marketing strategies. Here are some methods and channels that can help you maximize your customer traffic and generate more profits:
When people are in need of a service, where do they look? Online. This means you should do everything in your power to make sure your shop is visible — and attractive — to potential customers searching on their computers and phones.
By being listed in RepairPal's online directory, Certified shops gain access to a larger audience of car owners actively looking for trustworthy, high-quality automotive repair shops. This extra visibility ensures that customers in need of service find your shop quickly, helping drive new business directly to you.
RepairPal also provides Certified shops with online marketing strategies, content, and assets. Our exclusive marketing toolkit covers social media, search engine optimization, website optimization, and traditional marketing to help your business stand out and attract more customers without breaking the bank.
Optimizing your shop's online presence to increase your visibility in local search results will help you get more traffic from search engines like Google. To rank higher for local searches:
Partnering with RepairPal is an inexpensive way to enhance your local SEO strategy: we rank for high-intent auto repair keywords that drive traffic to our directory of RepairPal Certified shops - doing the heavy lifting for you. RepairPal's best practices for boosting Google rankings are another valuable resource, helping your shop to maintain a competitive edge online.
Attending public or industry events is an effective way to raise your business's profile and make connections. RepairPal Certification boosts your shop's credibility at car care clinics, local fairs, and sponsored events with other local businesses: all RepairPal Certified shops have been evaluated to the highest standards of quality, customer satisfaction, and fair pricing. Participating in these community gatherings helps you showcase your team's expertise while highlighting your shop's commitment to high-quality work from expert technicians at a fair price.
Reach as many consumers as possible in your community with nationally known partner relationships. RepairPal's referral partners like CarMax, USAA, Consumer Reports, and leading roadside providers, refer their members to Certified shops knowing they will have an excellent service experience, pay a fair price, and receive expert care and repairs for their cars.
The RepairPal partner program brings a steady stream of new business - expanding your customer base without extra marketing on your part! Our partners market the RepairPal Certified Network of shops, including offering reduced deductibles and paying for email, web campaigns, agent training and more.
Becoming RepairPal Certified opens the door to new customers actively searching for reliable auto repair services. As a Certified shop, you're part of RepairPal's trusted network, connecting you with millions of car owners looking for high-quality repair at a fair price. This means more potential customers discovering your shop.
And when customers know that they can trust your shop, have an excellent service experience, and receive expert care for their cars, they're more likely to return for future repairs and will feel confident following your recommendations for their vehicle's needs. Happy, satisfied customers are more likely to stick with your shop, staying loyal for the long haul.
Get New Customers
We'll introduce you to new customers through RepairPal.com, the largest trusted auto repair marketplace, and partners like USAA, CarMax, and Consumer Reports.
Boost Your Average Repair Order
Each month, millions of RepairPal consumers search for mid-to-major mechanical repairs and on average spend $800–$1,000 when visiting a Certified shop.
Build Trust
RepairPal Certified shops are trusted by consumers as the standard for high quality and fair prices. This trust helps your customers feel confident about their repair service with you and that they're not being overcharged.
Increase Customer Retention
We also help you with customer retention by providing an independent third-party quality and satisfaction Certification, and proof of fair prices with our best-in-class estimator.
RepairPal introduces our Certified shops to new customers: millions of consumers each month visit repairpal.com searching for mid-to-major mechanical repairs and the average customer spends $800-$1,000 at their first shop visit. Through the Partner Program, shops receive even more referrals from over 100 partners like CarMax, USAA, Consumer Reports, and some of the largest roadside providers. To help shops manage the business received from RepairPal, the user-friendly Shop Dashboard efficiently manages appointments, calls, messages, CarMax MaxCare policies, tows, and business analytics.
To set your shop apart from the competition, RepairPal supports you with a suite of tools focused on growth and customer satisfaction. Automated email and text communications ensure your customers are kept informed throughout their experience, rave reviews that we'll help you generate drive referrals and strengthen your online reputation, and your Shop Profile boosts your online visibility and attracts customers. Including the Estimator on your website ensures your customers don’t leave the shop feeling like they've overspent, and customers can book appointments directly after receiving their estimate - saving you and your team valuable time.
As a Certified shop, you'll never have to worry about figuring it out on your own. We'll do a deep dive and get to know you and your repair business and we'll provide one-on-one training, tips, and best practices on providing high-quality customer experiences. The Shop Success team will be there every step of the way to help you maximize your results and increase the value you get from RepairPal.
Receive additional appointments and calls with optional RepairPal partners like CarMax, Consumer Reports, and USAA referring customers in need of auto repair to your shop. Our partners market the RepairPal Network to their members, including offering reduced deductibles and paying for email, web campaigns, agent training and more. Being Certified means you benefit from the credibility and marketing of some of the biggest, nationally known partners in the industry.
Let your shop shine and attract high-intent customers searching for repair online. With your Shop Profile, you can show off your shop and make a great first impression by highlighting your services, amenities, discount coupons, and customer reviews. You can also grab the attention of potential customers and make booking an appointment with you a no-brainer by including attractive photos, good marketing text, and details about what makes your shop special.
Improve conversion, drive revenue, and save time with RepairPal's free connection with AutoOps. With integrations with most shop management systems, Real-Time Scheduling only gives customers the ability to schedule during times that are available on your shop’s calendar (or according to your schedule settings). Appointments will automatically be put on your shop calendar which saves you time and prevents double booking and the need for call-back appointment confirmations.
Optimize your auto repair shop's performance and maximize ROI: the dashboard was designed to help you grow your business:
View and manage appointments to increase car count
Connect directly with customers to increase conversion
Respond to all reviews to strengthen your online reputation and attract new customers
Upload photos and highlight your shop's expertise and offerings to stand out from the crowd
Review calls to help your team provide great customer experiences and gain customers for life
Access CarMax MaxCare policies to process claims quickly
Get insights on key business metrics to track your success
Gain even more rave reviews for your shop quickly and easily. RepairPal will request, collect, and verify reviews on your shop's behalf for you to manage and respond to. When looking for a repair shop, reviews play an important role: statistics show potential customers choose businesses with recent reviews, and those reviews help them decide whether to do repairs with shops like yours. Responding to positive (and even negative) reviews is an important way to create returning customers, attract new ones, and build up your shop's online reputation even further.
Create a great customer experience from beginning to end with our automated email and text communications. From customer messages, appointment confirmations and reminders, to post repair thanks yous and review requests, you can keep your customers informed and engaged throughout the repair process. This consistent communication builds trust between you and your customers and reduces any stress they might have from making a large purchase - leading to a better overall experience. And when customers feel well taken care of, they're more likely to return and recommend your shop to others.
Our Fair Price Estimator educates consumers about the cost of auto repair and helps build trust and confidence with your customers. It takes industry estimating guides, makes them consumer friendly, and is designed to be fair - for both consumers and you. By including this tool on your website, you can ensure your customers don’t leave the shop feeling like they have overspent. Plus, customers can book appointments directly after receiving their estimate, saving you and your team valuable time!
Stand out from the crowd and attract more customers both online and offline. We'll be your virtual marketing partners to help you shine and make choosing your shop an easy choice for consumers. Certified shops get access to our free marketing tips, toolkits, tutorials, content, assets, and strategies:
Handbook: RepairPal Toolkit for Marketing your Business
Video: Marketing Masterclass series
E-book: Top Marketing Tips from Certified Shops
Video: Canva for shops tutorial and templates
Digital and print assets
CarMax digital assets
Social media posts
Social Media Calendar
Blog content
Improve customer conversion and get the maximum value of your RepairPal Certification with the help of our Shop Success team. Once your Certification is complete, you'll start onboarding. We'll then help you set up your Shop Profile and provide you with training on the Shop Dashboard and our partner program. Afterwards, the Shop Success team will be your partners in achieving continuous growth and success. They'll help you leverage all the tools and resources available throughout your RepairPal lifetime and ensure you attract more customers, convert them, and enhance their experience for increased customer retention.
RepairPal has been very good about sending new customers to our shop. This is evident in the number of calls and emails that come in from the website.
RepairPal has brought in new good business, the dashboard works really well to be able to hear the calls and make adjustments, and the estimator tool works well and delivers accurate price ranges.
You’re product has helped all of my service centers achieve amazing results !!!!
RepairPal gives me a car count that I would not otherwise see.
We love the platform that RepairPal created to assist shops like ours connect with local customers that need our services.
You [RepairPal] send quality referrals to our shop and work with us to provide quality service.
Join the RepairPal Certified Network to get more high-quality customers into your shop.
Attract new customers and increase car count from repairpal.com and partner referrals. Boost your average repair order and increase revenue from the average RepairPal customer that spends $800-$1,000 at Certified shop visits. Generate repeat business and improve customer retention from 3rd party quality and satisfaction certification and proof of fair prices with our estimator.
RepairPal introduces Certified shops to new, high-quality customers through repairpal.com, the largest site for auto repair, and through the recommendation of our 100+ partners like USAA, CarMax, and Consumer Reports. Millions of consumers visit repairpal.com each month looking for mid-to-major mechanical repair service, and the average customer spends $800-$1,000 at their Certified shop visits. We also help you with customer retention by providing an independent 3rd party quality and satisfaction Certification, and proof of fair prices with our best-in-class estimator.
First, schedule a chat with us. After you sign up, we'll walk you through the application process, then verify your customer data and recent invoices to ensure customers who use a RepairPal Certified repair facility are getting the highest quality work from expert technicians at a fair price. In just one week, your shop can become RepairPal Certified!
RepairPal Certification is available to auto repair shops that operate out of a commercial space and provide full-service repairs. At this time, we're unable to connect consumers looking for mid-to-major mechanical repairs to mobile mechanics, home-based businesses, and those that only offer a limited suite of services.
In just one week, your shop can become RepairPal Certified!
Potential new customers will be able to find your shop on repairpal.com in the directory and in the Fair Price Estimator by searching for their vehicle repair need in the zip code where your business is located.
Customers searching online for repair in your area and those that know your shop by name will be able to find your RepairPal Shop Profile in the search engine results.
Customers and members of our partners who are in need of repair will be able to find your shop through our partners' websites and agents, as well as RepairPal's Consumer Engagement and CarGenius teams.
Absolutely. RepairPal Certification helps you build trust with both new and existing customers by providing an independent 3rd party quality and satisfaction certification, and proof of fair prices with our best-in-class estimator. We also provide one-on-one training, tips, and best practices on providing high-quality customer experiences.
When a customer discovers they need a car repair, they'll seek advice from their trusted provider who will recommend them to RepairPal Certified Shops. Then they book an appointment and get a great repair!
We'll be your virtual marketing partners to help you shine and make choosing your shop an easy choice for consumers. Certified shops get access to our free marketing tips, toolkits, tutorials, content, assets, and strategies:
Handbook: RepairPal Toolkit for Marketing your Business
Video: Marketing Masterclass series
E-book: Top Marketing Tips from Certified Shops
Video: Canva for shops tutorial and templates
Digital and print assets
CarMax digital assets
Social media posts
Social Media Calendar
Blog content
Once your Certification is complete, you'll start onboarding and we'll help you set up your Shop Profile and train you on the Shop Dashboard and our partner program. Afterwards, the Shop Success team will be your partners in achieving continuous growth and success and will help you leverage all the tools and resources available throughout your RepairPal lifetime; ensuring you attract more customers, convert them, and enhance their experience for increased customer retention.
Worried about not meeting the necessary training, customer satisfaction, or warranty requirements? RepairPal offers a no-cost training program called Aspire that helps shops who currently don’t meet the training requirements get back on track for Certification.
RepairPal charges a monthly fee for participating in the RepairPal Certification Program, which gets your shop listed in the directory and gives you access to the partner program, virtual marketing partnership, and Shop Dashboard features that were designed to help you grow your business. There are also two billing options for you to choose from in terms of how you pay for the volume you're getting from RepairPal. Joining the network is low risk: your first month’s membership is free!