How RepairPal Helped Land Matt Mabe a Loyal Customer.

Using RepairPal, Matt Mabe, a service manager at Modern Infiniti of Greensboro, was able to show customers that his dealership's pricing was right in line with other service locations in the area. He used RepairPal as a powerful tool to compare estimates and demonstrate transparency in pricing, earning the trust and confidence of his customers.

One notable success story involved a local customer who needed repair work on his 2008 Infiniti G35. He found Modern Infiniti of Greensboro through the RepairPal website and decided to give the dealership a chance. Matt's team promptly replaced the alternator for the customer, ensuring a high-quality repair.

Impressed by the dealership's service and competitive pricing, the customer was thrilled to discover that the dealership was not more expensive than the independent stores. He expressed his satisfaction to Matt and made a commitment to continue bringing his vehicle to Modern Infiniti of Greensboro for future maintenance and repairs.

This success story demonstrates the immense value of RepairPal for Matt and his team. By leveraging RepairPal's brand, they were able to overcome the perception of high dealership prices and gain the trust of a customer who had previously been skeptical. RepairPal provided the evidence needed to showcase the dealership's fairness in pricing, ultimately increasing customer confidence and loyalty.

Matt wholeheartedly recommends RepairPal to other service managers and dealerships. The main reason he advocates for RepairPal is its ability to capture additional business that would have otherwise been missed. The platform not only pays for itself through the monthly fee but also generates extra revenue from jobs that are sent to the dealership. For Matt, using RepairPal was a no-brainer decision that resulted in a boost in customer satisfaction, repeat business, and overall success for Modern Infiniti of Greensboro.

Watch Matt tell the story himself in the video below: