How the RepairPal Estimator Helped Jahan Carter Win a $1500 Repair.

Jahan Carter, a Service Advisor at Metro Nissan of Redlands, recently had a customer who was looking for an estimate to replace the clutch in his 2017 Nissan Juke, which had over 90,000 miles on it. After providing the estimate, the customer expressed that the price was too expensive and that he would be taking his business elsewhere.

However, Jahan didn't give up just yet. He knew that the estimate he provided was fair and reasonable, but he needed a way to show the customer that. So, he turned to the RepairPal Estimator, which he used to compare his estimate to others from RepairPal Certified service facilities in the area. Jahan was pleasantly surprised to find that his estimate was right in line with about 50 other service facilities, as confirmed by the RepairPal Estimator.

Jahan then shared this information with the customer, explaining how the RepairPal Estimator helped him verify the cost and demonstrate that his estimate was fair. This helped him to close the $1,500 job, saving both him and the customer time and money.

Jahan was so impressed with the accuracy of the RepairPal Estimator that he now plans to use it more frequently in the future. "I wasn't expecting the RepairPal's quote to be as accurate as they were," said Jahan. "I now know moving forward to give RepairPal a fair chance as it's really great and helped me out of a crunch. The customer has since then brought me several other jobs of his and I was able to get him quick and accurate prices using RepairPal."

Overall, this success story shows how RepairPal can be a valuable tool for service advisors like Jahan, helping them to provide accurate and fair estimates to their customers, ultimately leading to increased customer satisfaction and repeat business.