How RepairPal Helped Mike Latham Gain a $3,100 Brake Repair and Boost Customer Satisfaction.
Mike Latham, the Service Director at Maita Toyota in Sacramento, has a compelling success story to share about his experience with RepairPal. As a trusted service professional with over 22 years of experience, Mike understands the importance of transparency and accurate pricing when it comes to serving customers.
At Maita Toyota, RepairPal plays a crucial role in enhancing customer interactions. When customers inquire about pricing, Mike and his team direct them to the RepairPal widget on their website. This simple yet effective tool brings transparency to the repair process, ensuring customers have access to reliable estimates and informed decisions.
Among the numerous success stories Mike has with RepairPal, Mike recalls a recent incident involving a 2017 Tacoma. The vehicle had initially been taken to a facility nearby for brake repairs. However, the customer reached out to Maita Toyota after learning about RepairPal. Using the RepairPal widget on their website, the customer discovered that Maita Toyota offered competitive pricing with the added benefit of the best warranty.
Armed with this information, the customer decided to tow their Tacoma to Maita Toyota for the repair, amounting to $3,100. Mike was delighted with this outcome, especially considering the customer had initially considered a chain store. RepairPal played a pivotal role in influencing the customer's decision, highlighting the value of transparency and comprehensive warranty coverage.
When asked why he would recommend RepairPal, Mike highlights the effectiveness of the RepairPal widget in selling their repairs. The support provided by RepairPal has been exemplary, making it one of the best aftermarket programs Mike has partnered with throughout his career. RepairPal has consistently delivered on its promises and exceeded expectations, enhancing customer satisfaction and driving business growth.
Reflecting on his experience, Mike expresses his satisfaction with the decision to explore RepairPal. Initially hesitant to entertain sales calls, he took a chance and arranged a demo, which turned out to be a game-changer for his dealership. From the exceptional support provided by their customer success manager, Rob, to the tangible benefits witnessed at his store, Mike affirms that partnering with RepairPal has been a resounding success.
Watch Mike tell his RepairPal success story in the video below:
