How RepairPal Helped James Wood Motors Earn a $820 Repair and Win New Customers.

Nick Huff, the Service Director at James Wood Motors, recently shared how they earned a new customer through RepairPal. The customer sought an alternative to a dealership that had recently changed ownership. Suspicious of the estimate she received for thermostat work, she turned to RepairPal.com to find a reputable and trustworthy repair facility.

Fortunately, the customer discovered James Wood Motors in RepairPal's directory of Certified locations. She was pleasantly surprised to receive a quote that was $600 lower than what the previous dealership had offered. This significant price difference played a decisive role in her decision to choose James Wood Motors for the repair work.

The repair ended up costing $820, an amount that James Wood Motors would not have earned if it weren't for RepairPal's service. This success story illustrates the tangible benefits of RepairPal in attracting new customers and generating revenue. By providing accurate and competitive estimates, RepairPal helped James Wood Motors win the trust and business of this customer, who might have otherwise gone elsewhere.

Beyond this specific instance, the dealership has also gained the loyalty of return customers who had not sought service in years. RepairPal's primary objective is to foster trust and cultivate new business while simultaneously retaining or winning back old customers, and James Wood Motors is a prime example of this.

Watch Nick talk about the benefits of RepairPal Certification in the video below: