How to Provide Excellent Customer Service to Repair Customers

Boost your shop's reputation with our Customer Service eGuide – a resource designed to help you navigate the ins and outs of providing exceptional customer service. Learn about the importance of developing positive experiences for your customers and gain practical insights on effective strategies. Download our eGuide today and learn how exceptional customer service can impact your shop's long-term success.
How to Provide Excellent Customer Service

What RepairPal can do for you
Drive your Independent Shop's Success with the Largest site in Auto Repair

Get New Customers

Get New Customers

Get introduced to new customers through repairpal.com, the largest site for auto repair, and through the recommendation of our partners like USAA, CarMax, and Consumer Reports.

Increase Retention

Increase Retention

Increase customer retention from our 3rd party quality and satisfaction certification, and proof of fair prices with our best-in-class estimator.

Build Trust

Build Trust

Leverage the RepairPal Certified brand trusted by millions of consumers each month as the standard for high quality and fair-priced shops.

Trusted by top brands in the industry

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Millions of consumers each month trust
RepairPal Certified shops

As a shop owner, you know that attracting new customers is a big challenge. That’s why we created the RepairPal Certified Network, connecting millions of customers to high quality repair shops like yours.

Here's why over 3,700 shops have joined the RepairPal Certified Network

Ready to join them? 

Schedule a Call
The amount of money that I've received from RepairPal online leads is phenomenal. It really is. I just can't say enough about it.
Kevin Millard Testimonial
Kevin Millard
All American Auto Repair
We've found RepairPal to be a great way of gaining first-time customers.
Wayne Watson Testimonial
Wayne Watson
Auto Works Automotive
RepairPal has been very good about sending new customers to our shop. This is evident in the number of calls and emails that come in from the website.
Doug Hillmuth Testimonial
Doug Hillmuth
Hillmuth Automotive
Become RepairPal Certified

GAIN ACCESS TO OUR ENTIRE SUITE OF TOOLS

Partners Program

Partners Program

Receive additional appointments and calls with partners like CarMax, Consumer Reports, and USAA referring customers to your shop

Shop Dashboard

Shop Dashboard

Manage and view upcoming appointments to generate repeat business

Communications

Communications

Create a great customer experience from beginning to end with our automated email and text communications

Shop Profile

Shop Profile

Boost your Google rankings and attract more customers to your dealership with our best practices

Delight Customers

Delight Customers

Earn positive reviews - customers are more likely to recommend RepairPal Certified shops to friends or colleagues

Account Manager

Account Manager

Improve customer conversion and increase the value you get from RepairPal with your Dedicated Account Manager